Welcome to HostLots Support!

Need some help? The best way to obtain support is to read the various links and articles on this page. If you cannot find the answer, you should login on the right and submit a trouble ticket. This method logs your request and adds it to your personal client area. You may go back at any time and review past requests and the status of current requests. Alternatively, you may use the email address on the right. We STRONGLY ENCOURAGE you to view the searchable knowledge base and other support options below first! It is likely your question can be answered here, faster.

Many support options:

HostLots has provided you with online
animated Flash Tutorials that will aid
you in the everyday operations of how to
use your HostLots control panel.

The makers of the cPanel control panel
have online documentation. You can read
their manuals at these links:
cPanel control panel documentation
WHM Webhost Manager documentation

Another good, reader friendly manual is available by right-clicking the link below and selecting: "save target as" from the options menu that appears. Download these to your desktop for offline reading and quick reference.
NOTE: These documents require the latest Acrobat Reader (free) software, otherwise you will get errors trying to read the documentation. You can get Acrobat reader by clicking the icon on the page bottom. To get the documents, click the link below.

Download:: Third party cPanel documents 2.66 mb
Approx 13 minutes for 56k dial-up users)

Fantastico scripts support
Please note that we do not support Fantastico scripts due to the high level of customization options, it would require we staff a programmer to debug your scripts for you. A support link for each script is available in your control panel under the "Fantastico" link. For more information, and a full listing of support sites, click here.